Crystal Dowd

EVP / Chief Operating Officer

Crystal is a commercial lending, underwriting, training and credit administration executive with 20+ years’ experience. Crystal’s roles encompass managing underwriting staff servicing 20 plus clients; regional commercial lending president and professional commercial lending trainer.  She has established commercial lending departments at multiple credit unions including staffing, policy generation, product and services development and credit administration.

Crystal is considered a subject matter expert (SME) in Commercial Lending, and her commercial lending expertise covers the entire origination to payoff spectrum. She has played a vital role in developing training and curriculum for both the National Credit Union Administration, Credit Union National Association and CUSO organizations.

Leadership Team

Joe Hyatt

President / CEO

Crystal Dowd

EVP / Chief Operating Officer

Omar Shute

SVP Commercial Services

Isaac (Ike) McLaughlin

Director of Credit Administration